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DETAILED INSTRUCTIONS

STEP 1: PROVIDE PRODUCT INFORMATION YOU WANT TO BUY

⇢If you hanve’t created an account at VietAir Cargo you can request to purchase as a guest at Request a quote

⇢If you already have an account, please login to your account at VietAir Cargo and select the tab “Buy Online Items” tab to provide product information. View Account creation guide

mua-hang-My Instructions to purchase items online

⇢Enter the information related to the product and submit to receive the quotation.

STEP 2: VIETAIR CARGO SEND THE ESTIMATED QUOTE TO THE CUSTOMER

⇢ Due to the lack of actual weight of the product, VietAir Cargo will rely on the information available from the websites to make a preliminary estimate (with estimated weight) and provide it to you.

⇢ The actual weight of the goods will be updated in the Final Invoice after the ordered products are arrived to VietAir Cargo U.S.

⇢ The total cost on the invoice will be calculated as follows:

  • Commodity Cost: is the money paid to the vendor/seller/websites, including:

    • Value of the products being sold

    • Taxes (Most of the items purchased at U.S are subject to tax (similar to VAT in Vietnam), some companies/sellers will not tax.

    • Shipping fee (Domestic- Some sellers/companies may charge domestic shipping to ship to VietAir Cargo)

  • Shipping Charges: Refer to Price List :

⇢ VietAir Cargo will send an estimated quotation to your registered email. Or you can also view online invoice after logging in to VietAir Cargo account.

⇢ After receiving the quotation, if you agree with the order & terms of service, you can deposit 50% of the total value of the invoice to proceed. VietAir Cargo supports online payment through Bao Kim, Ngan Luong, or through 15 domestic banks in Vietnam

STEP 3: VIETAIR CARGO ORDER THE ITEMS FOR YOU

⇢ VietAir Cargo will order the goods immediately upon receiving the deposit and notify you after the order has been completed.

⇢ At the time of order, if there is any sudden change from the vendor (price changed or not enough quantity, color, size, sold out, etc.), VietAir Cargo will contact the customer again for a decision.

⇢ To help you easier to keep track of your orders, VietAir Cargo also uses a tracking system to send e-mail and automated text messages whenever your order status changed.

email Instructions to purchase items online

STEP 4: WHEN THE ITEM ARRIVES, VIETAIR CARGO SHIP THEM TO YOUR HOME

⇢When the goods arrive at the warehouse, VietAir Cargo U.S. staff will check the goods to ensure the goods as you have ordered.

⇢In addition, VietAir Cargo will accurately weigh the actual weight and update the order for you.

⇢VietAir Cargo will immediately notify you when the goods are shipped to Vietnam. The average delivery time is 5-7 days for the inner city of Saigon, and 7-10 days for other provinces.

⇢When arriving in Vietnam, VietAir Cargo VN staff will contact the recipient to arrange the delivery & collect the rest of the payment.

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